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Digital SystemsFood & Beverage · 2024

Koppiku.

A cloud-native coffee commerce platform connecting mobile ordering, branch operations, POS synchronization, and customer engagement at scale.

Industry
Food & Beverage
Services
6 workstreams
Headline result
72,000+ active customers
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The product

In the wild.

What we actually shipped, not how it looked in a pitch deck.

The snapshot
Monthly orders
7,500+ → 15,000+
Customer growth
300+ → 3,500+
Branches synced
71
The challenge

What we walked into.

Koppiku needed a modern digital commerce platform capable of supporting coffee ordering across Malaysia while maintaining operational consistency across multiple branches. The platform required reliable mobile experiences, POS synchronization, customer engagement capabilities, and cloud infrastructure capable of supporting rapid growth and increasing transaction volume.

The approach

How we engineered the outcome.

Step 01

Built a complete commerce ecosystem

Developed a cross-platform mobile ordering application for Android and iOS alongside a web-based management platform for sales monitoring, branch operations, reporting, synchronization, and administrative workflows.

Step 02

Connected customer engagement and loyalty

Integrated a third-party CRM solution to support customer engagement initiatives, loyalty rewards, and automated marketing workflows across the customer lifecycle.

Step 03

Enabled real-time operational visibility

Implemented a distributed POS synchronization architecture using webhook-driven event updates across 71 branches, improving inventory consistency and reducing manual reconciliation efforts.

Step 04

Engineered for scale

Deployed the platform on AWS using containerized services, managed databases, and automated CI/CD pipelines to support growing order volume and customer demand while maintaining operational reliability.

The outcome

What changed for Koppiku.

The platform successfully scaled from early adoption to tens of thousands of active customers while supporting increasing order volume, multi-branch operations, and near real-time synchronization across the business.

Measurable outcomes

Numbers, not narratives.

15,000+
Monthly orders processed
Scaled from 7,500+ monthly orders while maintaining stable platform performance.
3,500+
Customers acquired in 2 months
Rapid adoption growth from an initial base of 300+ customers.
71
Branches synchronized
Webhook-based POS synchronization enabled near real-time inventory updates.
72,000+
Active customers supported
Optimized infrastructure and application performance to maintain reliability under high load.
What we did

Workstreams on this engagement.

  • Mobile app
  • Web platform
  • POS integration
  • CRM integration
  • Cloud infrastructure
  • CI/CD automation
Built with

The tools and stack behind the build.

  • Laravel
  • React Native
  • AWS
  • CI/CD
  • ECS
  • ECR
  • RDS

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